Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, phone number, and payment information (processed by Stripe). We also collect usage data such as pages visited, actions taken, and device information.

2. How We Use Your Information

• Process ticket purchases and refunds
• Send transaction confirmations and event updates via SMS
• Enable ticket transfers between users
• Verify your identity and age when required
• Provide AI-powered event assistance via messaging
• Improve and maintain the Platform

3. Third-Party Services

We share data with the following services as necessary:

• Stripe — payment processing and identity verification
• Supabase — authentication and data storage
• Twilio — SMS verification and notifications
• OpenAI — AI event assistant responses

4. Data Retention

We retain your account data for as long as your account is active. Transaction records are kept for legal and accounting purposes. You may request deletion of your account and personal data at any time.

5. Security

We use industry-standard security measures including encrypted connections, row-level security policies, and secure token-based authentication. Payment information is handled entirely by Stripe and never stored on our servers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

7. Cookies & Analytics

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or sell your data to advertisers.

8. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or in-app notification.

9. Contact

For privacy-related inquiries, contact us at privacy@vroom.tickets.